Providing great support is our top one priority, and to help us help you, we added multiple tools to find what you are looking for.
Documentation
We spend a good chunk of our time trying to write documentation for a lot of case scenarios and answers to a lot of questions that you might have. Our website contains a documentation section for each theme available in our portfolio.
FAQ
We have an FAQ section for each theme where other customers’ questions have been answered. Try looking there to see what you can find.
Live Chat
We are available for live chat on our website from 9:00 am to 5:00pm GMT +2 on weekdays, and by email on weekends.
For us to help you better, all of our themes will contain a System Status section where you can see a list of data regarding your site’s health and some other php related information. You can share with us this information by clicking on the Generate Report button and copy pasting the report into our live chat or by email. This will allow us to debug your problems a lot faster
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To access this page, go to your WordPress admin Theme Name > System Status.
Please go through the documentation and FAQ first before referring to live support as you might find what you are looking for there. If not, we are more than glad to help with any questions you might have.